Comfort Inn East Albuquerque Scam
Thanks Repspace for providing a scam forum.
This is my experience - my Comfort Inn East Albuquerque Review. In all the years I have been travelling across country this was the absolute worst, scammiest, most unprofessional experience I have ever had with any property operated under the Choice Hotels brand.
When I tried to check into my room the woman at the counter ran my debit card and claimed it did not go through. So I provided her another one and she completed the transaction and gave me the room key.
I found the property to be pretty shabby for a Choice Hotel property. It looked like the rooms hadn't been upgraded since the 60s. Crappy shower head, low water pressure. Concave looking beds.
The next morning I checked out at the front desk and went on my way. Two days later I discover that the general manager "Eugene Rudolph" charged my debit card - the one the clerk claimed was declined - for two different additional rooms.
When I called to see what had happened the phone was answered by "Flo". Flo sounded bored to death by my call ( or this happens all the time ) and told me she would pass my message on to Eugene Rudolph or Gene as she called him but that I wouldn't hear anything back until the following week because he was traveling.
I told her I needed the charges reversed immediately and she said Gene Rudolph handled all the billing personally and nothing could be done. When asked if Eugene had a cell phone she told me no, there was no way to reach him. Total bullshit. I don't know or care what the relationship is between "Flo" or Flow or however you spell this disinterested drone's name and her boss, but she was overly protective in a situation where they should have been concerned about jacking a customer for bogus bookings.
The next day, a third charge appeared on my card for yet another room.
I called back Flo and told her that unless I could reach Eugene Rudolph I would have to call in a complaint to corporate for Choice Hotels. She was again completely (yawn) disinterested. Choice Hotels East must have affirmative action for idiots.
I called in the complaint to Choice Hotels and they seemed very concerned. They retrieved the bookings and showed all the separate rooms billed, one of them for three days.
Though they said they repeatedly tried to contact the property, they were unable to reach the general manager by phone. They told me that it was against their policy not to have a General Manager ( who is likely also the owner ) available at all times in case of an emergency. After days of calls trying to sort this out, and having my debit card shut off because Wells Fargo viewed it as fraud on the part of Comfort Inn East, the issue is still unresolved.
Don't stay at this property. You run the risk of having fake charges applied to your card and if you do this tool Eugene Rudolph will be totally non responsive, so you can count on days and weeks of dealing with your bank and Choice Hotels corporate and still have nothing resolved.
Choice Hotels corporate could have stepped up as well and offered some kind of future discount rather than lose a repeat customer for life.
Epic fail all the way around, but mostly for Eugene ( Gene ) Rudolph and his jerk-clerk Flo. F minus.